This info page will help you better understand what each order status means, and which next actions are possible for each of them. We will also let you know of the most common mistakes our customers do, and how you can avoid them while still achieving your desired outcome.
Customer attempts payment
API reference: initialized
The end-customer attempts to pay with their selected payment method.
Next possible outcomes
On hold
Authorized
Rejected
Failed
On hold
API reference: on_hold
The payment is put on hold for manual review. This status is only used by Walley.
Next possible outcomes
Rejected
Authorized
Authorized
API reference: authorized
The payment has been approved, but the amount has not yet been captured. The money will not be paid out to the merchant until it's captured.
Next possible actions
Partially capture
Capture
Cancel
Partially captured
API reference: partially_captured
Only part of the authorized amount has been captured. There is a remaining authorized amount that can be captured if you want.
Next possible actions
Partially refund
Partially capture
Capture
Cancel remaining amount
Captured
API reference: captured
The entire authorized amount has been captured from the customer.
Next possible actions
Refund
Partially refund
Cancelled
API reference: authorization_voided
The authorized amount can no longer be captured. You cannot undo this.
Partially refunded
API reference: partially_refunded
The customer has been refunded part of the amount they paid. It usually takes 1-3 business days until the money is back on the customer's account.
Next possible actions
Refund
Partially refund
Refunded
API reference: refunded
The entire amount paid has been refunded to the customer. It usually takes 1-3 business days until the money is back on the customer's account.
Rejected
API reference: rejected
The payment was declined, either by the payment provider or manual review.
Failed
API reference: failed
Payment failed. Customer must try again using a different method or check their payment details.
For those using WooCommerce
We want you to manage your orders directly in your webshop if possible. Therefore, it is good to know how order statuses in Dintero correspond to order statuses in WooCommerce. You'll also find links to relevant actions for each status in the table below.
An order with status Authorized is not completed, you have only been authorized to capture an amount. Therefore, if the customer wants to cancel their order, you have to cancel the order as there is nothing captured to be refunded yet. This unfreezes the reservation on the customer's credit card (or cancels your authorization to create an invoice).
Partially refunding
If you want remove some items from an order, a partial refund might feel like the correct move. However, keep in mind that when the order has not yet been captured, you can simply edit the order and make a capture on a smaller amount than what you have authorized. After you have removed the items from an order (read how to do this in WooCommerce) you can simply capture whatever is left, which results in a partial capture. This means that the customer is only charged for the amount you decide to capture instead of the entire authorized amount.
