Support

Our platform allows you to integrate and receive payments with several payment methods in one simple checkout.

You only have to deal with us instead of having to deal with multiple payment providers, even though it's our payment partners who actually pay out the money to you behind the scenes, and are the ones who deduct the transaction fees from each payout. You will, however, find all payout reports in Dintero Backoffice regardless of which payment method was used.

You can create an account, install our plugin, and complete test transactions completely free of charge. This way, you can see how Dintero's looks and responds to your webshop's theme.

If you like what you see after testing, you can apply for payment methods from your Dintero account in Dintero Backoffice. You won't pay a dime until your application has been approved. Take a look at our prices for detailed pricing info.

Most likely. Dintero has free plugins for well-known platforms like WooCommerce, Shopify, NopCommerce, Magento, Optimizely (formerly Episerver), Crystallize, Shopware, and Gurusoft.

If you have a custom built platform or webshop, you can integrate with our API. If you have any questions about our API, contact our developers.

Settlement reports generated for each payout can be sent automatically to all the most common accounting systems by entering a unique email address found in your accounting system into Dintero Backoffice.

If you need sales reports, we create a report with all captured transactions in a month in in Dintero Backoffice. If you need a report with all sales regardless of capture status, we recommend you get this directly from your webshop platform.
‍
Do you want a direct integration of Dintero with your accounting system, contact a third party provider called eMonkey. They have made integrations towards the following accounting systems: PowerOffice Go, Tripletex, 24SevenOffice og Xledger.

Firstly, you fill out the application and check off the payment methods you want. Within a few hours, we'll send you a signature request where you confirm the info in your application. Sign this.

If you're missing some info on your application, we'll contact you and get this sorted out before we send you the signature link.
‍
Each of the payment method providers will then process your application. This typically takes 1-2 weeks. When your application is approved, you'll receive an email from us, confirming that you're ready to start using Dintero.

Default payout frequency is weekly payouts, but for card payments, Vipps, MobilePay, and Swish, you can get daily payouts if you wish. Every payment method has its own number of days of delay before it gets paid out. For details, visit our payouts page.

We have an invoice solution via Walley both for end customers (B2C) and for businesses (B2B).

For B2B, there are some technical requirements: You must use the settings embedded checkout and checkout express. The end customer must be in Norway or Sweden. If the address of the company does not correspond to public records, verification with BankID is required at the time of purchase.

EHF invoices are available to business customers if the trading company is registered in the PEPPOL register and contacts Walley himself and asks for an invoice in EHF.

An automatic credit check will be carried out on all Walley orders where the customer enters their social security number.

Both when the customer pays with invoice and installments, it's irrelevant for you as the merchant whether the end customer pays the invoice or the installment on time to Walley. You will receieve a payout from Walley on the first Monday after you have completed a Walley order in your system, regardless of when the end-customer pays Walley.

When the end-customer chooses installments, Walley sends an installment agreement to the end-customer once you've completed the order in your system (not when the customer places their order). This agreement must be signed by the end-customer within a week, otherwise they will receive one invoice for the entire order amount. The end-customer can indicate which installment duration they want when they place the order in the checkout, where they also find prices and terms.

The end customer can change the repayment period afterwards by logging in to Walley.no or Walley.se.
‍
If you refund a Walley order, the entire claim against the end customer is deleted, including any late payment and/or debt collection fees. These fees will then be deducted from your next payment.

You as the merchant have 90 days to complete a Walley order in your system. It is not until the order is completed that an invoice is created. The end-customer then has 30 days to pay, but can extend this due date free of charge for another 30 days if they wish.

If you already have a payment solution, you must still apply for payment via your Dintero account in Dintero Backoffice. Existing agreements cannot be reused.

When you are ready to switch, you apply for payment in Dintero Backoffice. Your application will then be processed within 1-2 weeks. If you need help installing our plugin, just contact us and we'll help you.

Yes! We are constantly developing our checkout to support the most popular payment methods. Click here to see all of our current payment methods, and the new ones we have coming soon.